14 Day Change-Of-Mind Returns

Warehouse Bargains offers 14 Day Change-Of-Mind Returns on most of our products. We only accept return requests that are submitted through our website within 14 days of receipt of order. We do not accept return requests after 14 days.

Some products available for purchase on our website cannot be returned due to Australian consumer hygiene and sanitary laws, and Manufacturer wholesale terms. We will advise you at the time of return submission if the item can be returned or not under our 14 Day Change-Of-Mind Return policy. This does not exclude your Consumer Rights & Guarantees under Australian Consumer Law.

Please bear in mind that our 14 Day Change-Of-Mind Return Policy does not include:

  • Clearance items;
  • Discontinued items;
  • Custom-Made items;
  • Products That Do Not Qualify;

To request a 14 Day Change-Of-Mind Return, please contact us to get the return started. If your purchased item can be returned under our 14 Day Change-Of-Mind Return policy, we will approve the return request and issue you with a RMA (Return Merchandise Authority) number. Shortly thereafter, you will receive an updated email with instructions on how to return your purchased item correctly.

All 14 Day Change-Of-Mind Return requests will be actioned in the following way:

  • Customer submits a 14 Day Change-Of-Mind Return request via our website within 14 days of receipt of order.
  • Customer provides us with their Warehouse Bargains invoice number and the name of the product they wish to return (if multiple items purchased on invoice).
  • We will confirm if the product can be returned or not.
  • If the return request is approved, we will assign a RMA number to the return.
  • Customer must follow the return instructions as outlined in their RMA email when returning items back to our nominated return center.
  • Customer must ship the return item within 7 days from written return approval.
  • Customer can use any shipping carrier service they like when shipping  items to our nominated return center.
  • Customer must provide tracking details and the name of the carrier used within 3 days from pickup of return.
  • Customer pays return shipping costs and any transit insurance when returning item back to our nominated return center.
  • Please read section: Returning Bulky or Heavy Items for further details.
  • We notify you via email that we are in receipt of your return item. We process all returns within 3 - 5 business days of receipt of return item.
  • We review the return item for salability:
    • If the return item meets our minimum return standards as outlined in our Terms and Conditions, we will:
      • Approve the return and credit your Warehouse Bargains shop account with an instore credit to the value of the return item as noted on your invoice.
      • All Change-Of-Mind Returns incur 20% restocking fee. This fee will be deducted from your instore credit. 
    • If the return item does not meet our minimum return standards as outlined in our Terms and Conditions, we will contact the customer to discuss our reasons for rejecting the return request, and make arrangements for the item to be returned.

Store credit can be used on regular price items, Sale Items, Clearance Items, Discontinued Items, Custom-Made Items, and Pre-Order items. Shipping charges are non-refundable. Please read our minimum return standards as outlined in our Terms and Conditions before submitting a return request.

COVID-19 Time Extensions

Due to the ongoing COVID-19 situation Australia wide and snap border closures, we are happy to extend the return timeline if the customer contacts us and requests a time extension.

Warehouse Bargains is not responsible for checking if your postcode has sudden lockdown laws in place when approving your return. We are always happy to work with our customers to assist them with their return shipment and this includes approving extended return times when asked.

Non-Qualifying Products

If the product you wish to return does not qualify for our 14 Day Change-Of-Mind Return, we will contact you and explain why the return request has been rejected and cancel the return request. If our manufacturer does not accept change-of-mind returns, then we are unable to approve your change-of-mind return request. Cancelling a return request does not impact or exclude your Consumer Rights & Guarantees under Australian Consumer Law. For more information on your Consumer Rights, please visit:  Consumer Rights and Guarantees .

When Return Item(s) Do Not Meet Our Minimum Returns Standard

If your return request has been approved, and you send us your return item and it doesn't meet our minimum return standards as outlined in our Terms and Conditions , we will contact you and explain our decision for rejecting the return request. Following this, we will discuss with you if you wish to have your product returned to your residential address or disposed of by our staff.  

Product Exchange

Warehouse Bargains offers 7 Day Product Exchange on qualifying products. Some products available for purchase on our website cannot be returned due to Australian consumer hygiene and sanitary laws, Manufacturer wholesale terms, the product is sold out or the product is not available in various colours or style options.

Our product exchange policy is not a consumer right; it is a deferential offer by Warehouse Bargains to assist our customers when purchasing online. Therefore, we may, at our sole discretion, reject a product exchange request if approving such request open us up to financial loss. This does not exclude your Consumer Rights & Guarantees under Australian Consumer Law. 

Our 7 Day Product Exchange policy does not include:

  • Clearance items;
  • Discontinued items;
  • Custom-Made items;
  • Products That Do Not Qualify;

To request a 7 Day Product Exchange, please contact us  to get the exchange started. If your purchased item can be exchanged, we will approve the request and issue you with a RMA (Return Merchandise Authority) number. Shortly thereafter, you will receive an updated email with instructions on how to return your purchased item correctly. If the exchange request cannot be actioned because our manufacturer does not accept exchanges, we will notify you to advise that we are unable to approve the exchange request, and close the return request.

All 7 Day Product Exchange requests will be actioned in the following way:

  • The product exchange request is submitted to us through our website within 7 days of receipt of your order.
  • You provide your Warehouse Bargains invoice number as proof of purchase.
  • The purchased product is not:
    • a Clearance item;
    • Discontinued Item;
    • Custom-Made item;
    • Non-Qualifying item;
  • The product exchange item is an identical item as per your Warehouse Bargains invoice.
  • The product exchange item has different colours and/or style variation options.
  • The product exchange item is readily available and in-stock on our website;
  • Customer pays shipping costs (to and from) incurred with returning the original item back to our nominated return center, and shipping the exchange item to their shipping address.
  • Please read section: Returning Bulky or Heavy Items for further details.

Please Note: The product exchange item will not be shipped until the shipping invoice is paid in full. Depending on the size and metric volume weight of the exchanged item, TOLL Logistics may be required.

Please read our minimum return standards outlined in our Terms and Conditions  before submitting a product exchange request.

Return Shipping

Requesting a Change-Of-Mind Return or Product Exchange does not grant the customer free return shipping.

Warehouse Bargains offers factory direct cut-price products, which means our customers save $$$ money on every order they make. With the huge reduction in retail price, we are unable to offer free returns too. We'd love to do this for our customers, but its just not financially viable for us to do so. Please respect our difficult decision before purchasing. 

All returns shipped to our nominated return center is at the customer's expense unless a prior written agreement has been reached between Warehouse Bargains and the customer. 

When the customer organises their own shipping carrier (including Australia Post) to transport the return item back to our return center, Warehouse Bargains cannot be held accountable, or liable, if the return item goes missing in the mail or is lost, damaged or stolen during transit. It's important that customers use good tracking facilities and cost-effective transit insurance when returning items to us. 

Returning Bulky or Heavy Items

Please be aware that if the item you wish to return is bulky or weighs more than 22kgs metric volume weight as per Australia Post Size Weight Guidelines  you may need to use a different carrier service that can handle the extra weight or bulky dimensions.

You can use Fastway Couriers or TOLL Logistics if you wish, or you can use any shipping carrier service you like. All we ask is that you notify us via email of the tracking details so we can keep an eye out for your return parcel. 

Please also consider proper insurance to cover you financially in the event your return package is goes missing, or is lost, damaged, stolen or shipped to a destination not related to our warehouse. With transit insurance you will be financially compensated should any of these events occur.

Non-Returnable Items

Not all products available on our website can be returned or exchanged under our 14 Day Change-Of-Mind Return policy or Product Exchange policy. This does not exclude your Consumer Rights & Guarantees under Australian Consumer Law. 

  • Security Sealed Packages

    • We do not offer 14 Day Change-Of-Mind Returns or Product Exchange requests on products that have the manufacturer's Security Seal Sticker broken, torn, cut, altered or damaged in any way.
    • Security Seal Stickers must be intact when requesting a Change-Of-Mind Return or Product Exchange.
  • No-Return Products

    • We do not offer 14 Day Change-Of-Mind Returns or Product Exchange requests on Clearance Items, Discontinued Items,  Custom-Made items or products that do not qualify for return.
    • All Clearance Items, Discontinued Items and Custom Made product sales are final
    • Custom-made products that are custom manufactured to the customer's specific requirements cannot be returned or exchanged. 
    • If you submit a Product Exchange request on a Clearance item, Discontinued Item, Custom-Made item, or a product that does not qualify for return, we will contact you via telephone or email to explain our decision to reject your return request and cancel the request. 

Manufactured Faulty Goods

Should you discover a genuine manufacturing fault with your Warehouse Bargains purchase, please contact us as soon as you can. When contacting us through our website, its important you provide concise, detailed information regarding the fault so we can reply with swift customer support and suitable consumer remedies. We process all product fault submissions on a case by case basis.

Immediate information we require:

  • Your Warehouse Bargains Invoice number;
  • The name of the product (can be found on your invoice);
  • An accurate description of the fault;
  • Clear photos and/or short video showing the fault;

Our support staff will contact you once we receive the information and determine best course of action.

Missing or Damaged Parts

Should you discover missing or damaged parts when you open your Warehouse Bargains purchase, you need to contact us  within 3 days of receipt of purchase so we can provide swift customer support and agreeable consumer remedies.

To support your missing/damaged parts claim, it's important that you take photos and/or a short video as evidence to record what's missing or damaged when you open your purchase. We will process your claim within 3 business days, and provide you with an agreeable consumer remedy.

Misuse Of Products

When consumers deliberately misuse the product(s) they purchase, or they use the product(s) not as intended or as described on our website, or in a manner that is unfit or unsafe, or they alter the product (hardware and software) so that the product does not conform to manufacturer guidelines, or specifications, or doing so voids applicable warranty terms then they limit their consumer remedies under Australian Consumer Law.

For further reading on Consumer Rights & Remedies, please visit: Consumer Rights and Guarantees .

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