Our Terms

Last updated: 18th March, 2021

Introduction

Welcome to Warehouse Bargains located at https://www.warehousebargains.com.au (the "Site") ABN: 73347495132. These Terms of Service and Conditions of Use ("Terms & Conditions") apply to use of the Site. Your use of the Site means that you agree to these Terms & Conditions and constitutes a binding agreement between you and Warehouse Bargains.

Do not use the Site if you do not agree to these Terms & Conditions in their entirety. References in these Terms & Conditions are exclusive to "Warehouse Bargains", "we," "us" or "our" means Warehouse Bargains. "Account holder", "user", "member", "the customer", "the client" means You.

We may at our sole discretion change, add, update or delete portions of these Terms & Conditions at any time. It is your responsibility to check these Terms & Conditions for changes prior to use of the Site, and in any event your continued use of the Site following the posting of changes to these Terms & Conditions constitutes your acceptance of any changes.

Privacy Clause

Respecting and protecting the privacy of our customers of https://www.warehousebargains.com.au (the "Site") is of great importance to us. This notice describes our policies of information collection and our use practices with respect to the Site, and highlights choices you may have about the way we use and share such information. Please read this policy and our Privacy Policy carefully so that you understand why we collect, and how we use, your personal information.

Please be aware that if you use the Site, register in any fashion in connection with the Site, or participate in a survey, contest, sweepstakes, or other promotion available on the Site, you are agreeing to both terms of our Terms & Conditions and Privacy Policy set forth elsewhere on the Site, each as in effect from time to time. Please also be aware we reserve the right at our discretion to make changes to this policy at any time, and all such changes shall be immediately applicable.

Our privacy policies and information collection and use practices in connection with the Site may vary from time to time. Please read our official Privacy Policy page link located in our website footer section.

Merchandise

Please keep in mind that while Warehouse Bargains offers a wide variety of discounted factory priced merchandise for sale on the Site, we cannot guarantee availability of any item at a particular time. We reserve the right to change our merchandise offerings and stock quantities at any time. We also reserve the right to change content, features and offerings, pricing and sales, and adjust accessibility of the Site at our discretion.

Minimum Return Standards

What constitutes as our minimum return standards are:

  1. The item is returned to us in the same condition in which you received it.
  2. All accessories, manuals, USB cords, USB chargers and/or lithium batteries, plug-in rechargers, and/or other necessary peripheral components that came with your original purchase are boxed with your return.
  3. Your Warehouse Bargains invoice is included in the return parcel.

Important: To better understand what "Same Condition" means, please read our FAQs before submitting a return request. Our FAQs answer all frequently asked questions about our 30 Day Change-Of-Minds Returns, Easy Product Exchange Returns and how we handle manufacturer faults.

What Happens When Return Items Do Not Meet Our Minimum Return Standards?

It's rare when customer returns do not meet our minimum return standards but should this occur, we will contact the customer to discuss our reasons for cancelling their return request.

It's important customers understand that we are unable to process any return request if the purchased item has: prior use by the customer, used incorrectly or in disregard to standard manufacturer recommended guidelines, the return item is scratched, marked, damaged or lost during return transit.

We ask all our customers to consider Australia Post insurance when shipping the return item back to us via Australia Post. Its incredibly inexpensive for peace of mind. Australia Post will financially reimburse you the $$ value of the insured goods should your return parcel become lost, stolen, damaged or destroyed when using their service. 

When using a shipping carrier service like Toll Logistics for bulky or heavy items, you can request insurance to the $$ value of your purchase for a reasonable fee.

Return Acceptance Guidelines

Warehouse Bargains does not accept any delivery that does not have an authorised RMA (Return Merchandise Authorisation) number pre-assigned to the Return parcel. In the unlikely event that we receive a return item without an authorised RMA number clearly written on the outside of the return packaging, we will ship the return item back to the customer at the customer's expense. 

30 Day Change-Of-Mind Returns

Warehouse Bargains offers a conditional 30 Day Change-Of-Mind Returns on our product range. If you're not completely happy with your purchase in the first thirty days receipt of your order, you may return the purchased item to us under our 30 Day Change-Of-Mind Return policy.

We only accept return requests that are submitted through our website within 30 days of receipt of order. We do not accept return requests after 30 days.

Please Note: some products available for purchase on our website do not qualify for 30 Day Change-Of-Mind Returns due to strict Australian consumer hygiene and sanitary laws. Please read our FAQs  before submitting a return request.

Our 30 Day Change-Of-Mind Return Policy does not include:

  • Clearance items;
  • Discontinued items;
  • 18+ Adult Toys;

To return your purchased item under our 30 Day Change-Of-Mind Return policy, please use our dedicated Return's section to send us a return request. When your return request has been approved, you will receive an email with instructions on how to return your item. All 30 Day Change-Of-Mind Returns will be actioned in the following way:

  1. 30 Day Change-Of-Mind Return Request is submitted via our website within 30 days of receipt of order.
  2. The return request is approved and a unique RMA number is assigned to the customer's return.
  3. The customer must follow the instructions as outlined in the RMA email when posting/returning items back to us.
  4. The customer pays return shipping costs to return the purchased item to our nominated warehouse.
  5. Please read section: Returning Bulky or Heavy Items for further details.
  6. We notify you via email that we are in receipt of your returned item.
  7. We process all returns within 3 - 5 business days of receipt of return item.
  8. We review the return item for salability. If the return item meets our minimum return standards, we will approve the return and credit your Warehouse Bargains shop account with a full invoice purchase price store credit for you to spend however you wish on our website.
  9. If the return item does not meet our minimum return standards, we will contact the customer directly to discuss the outcome. 

Store credit can be used on regular price items, Sale Items, Clearance Items, Discontinued Items, and Pre-Order items. Shipping charges are non-refundable. Please read our Minimum Return Standards and our FAQs to ensure your item meets our return policy guidelines.

Shop Now, Pay Later Returns

Customers may submit a 30 Day Change-Of-Mind Return Request on items purchased through Afterpay, LayBuy, Humm, and Pay It Later providing such request is submitted to us via our website within 30 Days of receipt of order. We do not accept return requests after 30 days.

Please note: some products available on our website do not qualify for 30 Day Change-Of-Mind Returns. Please read our FAQs before submitting a return request.

To return your purchased item, please use our dedicated Return's section to send us a return request. When your return request has been approved, you will receive an email with instructions on how to return your item.

We do not offer 30 Day Change-Of-Mind Returns on:

  • Clearance items;
  • Discontinued items;
  • 18+ Adult Toys;

Shop Now, Pay Later Returns are actioned in the same manner as any other return request detailed on this page:

  1. 30 Day Change-Of-Mind Return Request is submitted via our website within 30 days of receipt of order.
  2. The return request is approved and a unique RMA number is assigned to the customer's return.
  3. The customer must follow the instructions as outlined in the RMA email when posting/returning items back to us.
  4. The customer pays return shipping costs to return the purchased item to our nominated warehouse.
  5. Please read section: Returning Bulky or Heavy Items for further details.
  6. We notify you via email that we are in receipt of your returned item.
  7. We process all returns within 3 - 5 business days of receipt of return item.
  8. We review the return item for salability. If the return item meets our minimum return standards, we will approve the return and credit your Warehouse Bargains shop account with a full invoice purchase price store credit for you to spend however you wish on our website.
  9. If the return item does not meet our minimum return standards, we will contact the customer directly to discuss the outcome. 

Store credit can be used on regular price items, Sale Items, Clearance Items, Discontinued Items, and Pre-Order items. Shipping charges are non-refundable. Please read our Minimum Return Standards and our FAQs to ensure your item meets our return standards.

Product Exchanges

Warehouse Bargains offers super easy Product Exchanges providing the exchange request is submitted to us through our website within 30 days of receipt of order and we have the exchange item in stock on our website. We do not accept any return request after 30 days. 

All Product Exchange requests will be approved only if: 

  1. The exchange item must be an identical item as per your recent invoice purchase.
  2. The exchange item must be available in different colours.
  3. The exchange item is readily available and in-stock on our website;
  4. The customer pays all shipping costs incurred with returning the purchased item back to us.
  5. Please read section: Returning Bulky or Heavy Items for further details.
  6. The customer is sent an invoice for new shipping costs. The exchange item will not be dispatched until the shipping invoice is paid in full. Depending on the size and metric volume weight of the exchanged item, TOLL Logistics may be required.

Please read our Minimum Return Standards and our FAQs to ensure your item can be exchanged or not.

Clearance & Discontinued Items

All Clearance and Discontinued purchases are final.

We do not offer 30 Day Change-Of-Mind Returns, Product Exchange requests, In-store Credit or Monetary Cash Refunds on any Clearance or Discontinued purchase.

If the Clearance or Discontinued item has a genuine manufacturer fault or defect, we will allocate a RMA number to the customer so we can resolve the issue fast. Please contact us should you discover a manufacturing fault with your purchased item.

18+ Adult Toys

We do not offer 30 Day Change-Of-Mind Returns or Product Exchange requests on our branded 18+ Adult Toys. Please kindly accept our Terms before purchasing through our website. 

If ther 18+ Adult Toy has a genuine manufacturer fault or defect, we will allocate a RMA number to the customer so that we can resolve the issue fast. Please contact us should you discover a manufacturing fault with your purchased Adult Toy.

Return Shipping

Requesting a Change-Of-Mind Return or Product Exchange does not grant the customer free return shipping.

Our entire product rage is cut-price, which means our customers $ave money on every order they make. With the huge reduction in retail price we are unable to offer free returns. We'd love to do this for our customers, but its just not financially viable for us to do so. Please respect our difficult decision before purchasing. 

All returns shipped to our nominated warehouse is at the customer's expense unless a prior written agreement has been reached between Warehouse Bargains and the customer. 

If your item has a confirmed manufacturer fault or defect, we will organise Fastway Couriers or TOLL Logistics to pick up your faulty item from your residential or work address and return the item back to our warehouse at no cost to you. We will require a confirmation pickup date to organise pickup. 

When the customer organises their own preferred shipping carrier (including Australia Post) to transport the return item back to our warehouse, Warehouse Bargains cannot be held accountable, or liable, if the return item goes missing in the mail or is lost, damaged or stolen during transit. It's important that the customer use good tracking facilities and cost-effective transit insurance when returning items to us. 

Returning Bulky or Heavy Items

Please be aware that if the item you wish to return to us is bulky or weighs more than 22kgs metric volume weight as per Australia Post Size Weight Guidelines , you may need to use a different carrier service that can handle the extra weight or bulky dimensions.

You can use Fastways Couriers or TOLL Logistics if you wish, or you can use any shipping carrier service you like. All we ask is that you notify us via email of the tracking details so we can keep an eye out for your return parcel. 

Please also consider proper insurance to cover you financially in the event your return package is goes missing, or is lost, damaged, stolen or shipped to a destination not related to our warehouse. With transit insurance you will be financially compensated should any of these events occur.

Manufactured Faulty Goods

Should you discover a genuine manufacturing fault or defect with your purchased item, or your purchased item stops working or no longer charges, please contact us as soon as you can so we can provide immediate customer support.

When contacting us through our website, its important that you provide detailed information regarding the manufacturing fault/defect so we can provide agreeable remedies. Please include an accurate description of the fault/defect, and smartphone photos and/or short smartphone video that shows us the fault or defect in action (video offers better visual clarity). We process manufacturing fault returns strictly on an case by case basis.

Non-Returnable Items

Not all purchases through our website can be returned under our 30 Day Change-Of-Mind policy or our super easy Product Exchange policy.

  • 18+ Adult Sex Toys

    • We do not offer 30 Day Change-Of-Mind Returns or Product Exchange requests on our 18+ Adult Toy range.
  • Security Sealed Electronic Devices & Packages

    • We do not offer 30 Day Change-Of-Mind Returns or Product Exchange requests on any electronic device that has the manufacturer's afixed security seal broken, torn or cut.

Please accept our terms before submitting a return request. If you are unsure if your recently purchased item can be returned under our 30 Day Change-Of-Mind policy or our super easy Product Exchange policy, please reach out to us via our contact us page and we'll help you where we can. 

Your Consumer Rights Under Australian Law

It's important for customers to be aware of their consumer rights and obligations under Australian Consumer Law. For further reading, please visit: Consumer Rights and Guarantees .

Our Discount Pricing

Warehouse Bargains offers factory direct discount pricing on our entire range. Unlike other discount retail outlets, we can sustain our heavily discounted prices 365 days of the year because we do not have a showroom or bricks and mortar store that impacts our discount pricing. This means that our customers (as in, you) win big time by snapping up your favourite retail brands at near cost price!

How To Pay

Our prices are shown in Australian dollars for ease of shopping on our website. All orders are shipped Free of Charge using one of our preferred carriers. You can read about our preferred shipping carriers on our FAQ page.

Payment Options

We accept the following payment methods:

  • Credit/Debit Cards;
  • Google Pay;
  • Apple Pay;
  • PayPal Account;
  • Afterpay (Shop Now, Pay Later) option*;
  • LayBuy (Shop Now, Pay Later) option*;
  • Humm (Shop Now, Pay Later) option*;
  • Pay It Later (Shop Now, Pay Later) option*;

Afterpay, Humm, Pay It Later and LayBuy is available to all Australian residents. Please be aware that all accounting procedures (acceptance, rejections) of Afterpay, LayBuy, Humm, and Pay It Later is the respective financial institution's sole discretion. Warehouse Bargains does not have any authority or persuasion with any Shop Now, Pay Later solution.

For payments using Credit/Debit cards, Warehouse Bargains does not store Credit/Debit card information on our website. All Credit/Debit card purchases are handled through PayPal's secured payment gateway portal or Stripe's secured payment gateway portal. 

Free Shipping

All online orders received through our website are shipped Free of Charge Australia wide. This includes bulky and heavy item orders over 22kgs in metric volume weight.

We try to dispatch all orders within 24-48hrs of full payment received. On extra busy days there might be a slight delay in getting your order out. We try our best to keep to our 24-48hr dispatch timelines. If you paid for your order using a Shop Now, Pay Later solution, it may take up to 3 days before we receive the cleared funds in our bank account.

International Orders

Sorry. At this time we do not ship Internationally.

Cancellation Of Order

All online orders we receive through our website are sent to our distribution warehouse within 40 minutes of customer purchase. Due to the volume of orders we receive, and our 3rd party shipping carrier time sensitive pickup schedules, we cannot cancel an online order that has already been sent to our warehouse. Please kindly accept our time critical non-cancellation policy before purchase.

3rd Party Shipping Carriers & Estimated Delivery Times

Please read our FAQs  for the list of 3rd party shipping carriers we use, and their estimated pickup and delivery timelines.

Split Shipments

For multi-item orders, we may split your order into separate shipments depending on what you purchase. This is completely normal as we have warehouses located in Victoria, NSW & Queensland.

We will issue the customer the necessary tracking numbers and carrier services used on split shipments so customers can track their orders from start to finish.

Intellectual Property

The Site contains copyrighted material and other information proprietary to Warehouse Bargains, its licensees and licencors, and other third parties.

Except as otherwise permitted by law, you may not copy, modify, publish, download, distribute or otherwise exploit any content (including, but not limited to, text, logos, trademarks, trade names, service marks, images, graphics, photographs, video recordings, music, media, or software) on the Site (collectively, the “Content”) without the express written consent of Warehouse Bargains and any other relevant rights owner, except that you may download Content for your personal non-commercial use only, so long as you keep intact all of the copyright and other proprietary notices.

The Site as a whole, and the arrangement of Content thereon, is copyrighted and owned by Warehouse Bargains, and we reserve all rights not expressly granted here-under.

Under no circumstances are our stock inventory images, and product description content allowed to be used, copied,  downloaded, displayed or associated with: other retail alternative websites, eBay or mass 'group' selling forums or websites such as Etsy, Amazon, etc. Those found to be exploiting our Terms will be contacted immediately and a 'stop release' request will be issued. Failure to stop and desist from using our Copyright Protected Content inclusive of all product images and adverting graphics without written authorisation from Warehouse Bargains will escalate to legal channels.

Under no circumstances do we allow hot-linking of our product images, professional photography, and content on our website. Those found to be hot-linking our copyright protected images, material and content will be prosecuted to the full extent of Australian Law.

Fair Use

It is a violation of the law to place an order under a false intent to purchase, a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.

The product information contained on this Site is provided by Warehouse Bargains in good faith. The information is believed to be accurate and current at the date the product information was placed on this Site.

Warehouse Bargains does not guarantee that your access to the network or the server which stores and delivers our website and its contents to you will remain free of viruses or other harmful components. By accessing the website you agree that Warehouse Bargains will not be held liable as a result of any error, virus or harmful component.

Neither Warehouse Bargains or employees of Warehouse Bargains make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this Site, and by accessing this Site you agree that neither Warehouse Bargains nor any of the employees thereof will be liable for any errors or omissions in the information contained on this Site. In ordering products from this Site, you accept all responsibility for selecting a product that is suitable for your purposes.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our supplier, Warehouse Bargains shall have the right to refuse or cancel any order/s placed for products listed at the incorrect price.

Warehouse Bargains shall have the right to refuse or cancel any such order/s whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Warehouse Bargains shall immediately issue a full refund back through your original method of payment. 

Business Information

Postal Address:
Warehouse Bargains
PO Box 124
Calliope QLD 4680
Australia

Email Address: mail @ warehousebargains.com.au
Online Trade Hours: 24 hours / 365 days a year.
Dispatch of Orders: Monday to Friday (excluding State and National Public Holidays, Saturday & Sunday).